Cancellation & Refund Conditions
How do I exchange or return products I purchased through Fahharkıds.com?
You can request a return for the products you purchased through Fahharkids.com (in whole or in parts) by returning them to us within fourteen (14) days of receipt, provided they are unused and the tags are intact. Products may only be returned if they are unused, due to hygiene regulations. All products have an unconditional right of return. For defective products, only size and color changes are possible, as per our service policy.
What steps should I follow when returning the product or products I purchased?
You can make a return by creating an online request through your membership account on Fahharkids.com. For order cancellation/return requests, please log in and create an online request from the My Account/Return Requests section. This way, we can complete your transactions more quickly. You can then deliver your package to the cargo representative at the nearest Yurtiçi Kargo branch, specifying Fahhar's free shipping code ( 1062030674 ) (except for defective items, the shipping cost will be covered by the customer. The shipping cost will be deducted from the refund amount to be paid to you. You will not pay any shipping fees). If you are not a member, you can send the product to us free of charge through Yurtiçi Kargo, stating the reason for the return, packaging it securely, and returning it to us via Yurtiçi Kargo, specifying Fahhar Kids' shipping code ( 1062030674 ) (except for defective items, the shipping cost will be deducted from the refund amount to be paid to you. You will not pay any shipping fees).
How can I get a refund for the product or products I returned?
The products you send us by creating a return request are carefully inspected by our return shipping department. Returns of unused products with intact tags are approved. Payment for approved returns will be sent to you according to your payment method. (Unless the returned product is defective.) shipping cost (The amount of the refund you will be paid will be deducted from the refund amount. You will not pay any fees when sending the cargo.) The amount of the product you purchased by paying by credit card and whose return is approved will be transferred to your account or credit card within fourteen (14) business days. The total amount of your product you purchased by credit card installments will be refunded to your bank. According to your bank's service policy, the refunded amount will be transferred to your account in installments or in cash. The refund fee transferred to your account will be reflected to you according to your bank's business days and working hours. Due to COVID-19, which is on the agenda of the world and country, there may be delays due to the remote working system in banks, and your bank is responsible for any delays regarding your return transactions. After delivering the products you purchased by money transfer to the cargo, you can contact our customer representatives via our Instagram account @fahhardesign or our line at 05551029330 and inform them of your IBAN number. The refund of your approved return product will be refunded to you using the IBAN number you provided to our customer representative.
How do I exchange the products I purchased from Fahhar.com?
There is an unconditional right to exchange defective products. If the product you purchased from Fahhar.com is faulty/defective, you must return it within fourteen (14) days from the date of delivery. info@fahhar.com, You must contact us by phone at 05551029330 or via our Instagram account @fahhardesign. Any faulty product you send to us via Yurtiçi Kargo is meticulously inspected by our customer representatives. If the product is a manufacturing defect and the product is in stock, it will be replaced. We will cover the shipping costs for the exchange of defective products. If the defective product is not in stock, it will be refunded. To return a defective product, the product must not be caused by customer use and must not have been used within 7 days. If the product is not in stock and the product is inspected by our customer representatives and confirmed to have a manufacturing defect, the amount will be refunded to you within 14 days, depending on your payment method. We will cover the shipping costs when returning the faulty product you send to us via Yurtiçi Kargo.
If the product you purchase from Fahharkids.com is in perfect condition, you can exchange it for size and color. If the product you wish to exchange is out of stock or out of size, you can return it using your unconditional right to return. Your returned product via Yurtiçi Kargo will be carefully inspected by our return shipping department, and once the return is approved, the shipping fee will be deducted from the refunded amount and returned to you within 14 business days, depending on your payment method.
How Do I Cancel the Order I Placed on Fahhar.com?
In accordance with consumer rights, you can exercise your right of withdrawal from your order before it is delivered to the cargo company. To do this, before you are notified by email that your order has been delivered to the cargo company. You must provide customer service with information about the order or product you wish to cancel via WhatsApp at 05551029330. If your order has been delivered to cargo, you can exercise your right to return it within fourteen (14) days, in accordance with consumer protection law.
Can I exchange or return the product I purchased from Fahhar.com in store?
You can return the product you purchased through Fahharkids.com unconditionally through our store. You can bring the product you wish to return to our store. Once your return is approved, the refund will be processed according to your payment method. Returns made through our store will not be processed as cash. By returning defective products through our store, you will not be charged for the shipping costs incurred during the return process.
You can initiate the exchange by bringing the product you wish to exchange to our store. Once the product in question has been inspected and found to be defective, you can exchange it for the same product if available, or for a different product if out of stock. We do not offer exchanges for defective products via courier or in our store.