Frequently Asked Questions
Membership
Yes, you can order from fahharkids.com without becoming a member.
You can create a membership by clicking the Sign Up button in the upper right corner of the homepage.
You can have your password sent to your e-mail by clicking the "I Forgot My Password" link in the member login section.
Order
To ensure that your orders from Fahharkids.com are delivered to you on time and in full, you must ensure that your delivery and billing addresses are accurate. Be sure to enter your delivery address accurately and completely.
After adding the Fahhar Kids product or products you like to your cart, you can click the "Complete Order" button, select one of the "Member Login", "Continue Without Membership", "Quick Membership" or "Connect with Google" options that appear, enter your address information and then proceed to the payment step.
You can complete your order by choosing the payment method that suits you best: credit card/debit card or EFT.
After placing an order from fahharkids.com, you can log in to your account and view all the details of your order in the "My Orders" section.
Orders placed before noon will be shipped the same day, and orders placed after noon will be shipped the following day. This may vary during promotional periods. FahharKids is not responsible for delays caused by shipping.
You can return your order within 14 days of receiving it. If you'd like to exchange it for a different product, you can place a new order after completing your return.
The packaging of the product you wish to return must be undamaged, unworn/unused, unwashed and undry-cleaned.
If there is a manufacturing error or defect in our products, you can contact us and have them shipped with cash on delivery.
For your return and exchange cargo, you can create a request in the My Account > Return Requests section or contact us at 05551029330 and get the necessary information and send it to us with the Yurtiçi Kargo customer code 999899831.
For customers who paid by card, refunds will be refunded to their credit card, or for customers who ordered via EFT/money transfer, refunds will be refunded to the bank account provided. A refund request will be issued within 14 days. The time it takes for the refund to be credited to you varies depending on your bank.
Shipping costs, except for defective products, are covered by the customer.
Shipments other than contracted cargo will not be accepted.